Italian customer support agent

An elevated experience awaits with the world’s most prestigious companies. Grab this opportunity to join our customer support team in Athens, and work with one of the world’s most respected brands and assist people with confidence and a peace of mind. We look forward to welcoming you on board!

What you will do

Communicate with customers via phone, chat & e-mail.

Track and follow cases to ensure they closed in an efficient and timely manner.

Maintain high customer satisfaction, representing a major brand.

Provide and maintain strong, professional relationships with all partners and show empathy at all times.

Work towards reaching targets as set out by client statement of work as well as internal targets.

What you will bring

Excellent command of Italian.

Good communication skills in English.

Customer service experience preferred.

Strong verbal (phone) and written communication skills utilizing active listening.

Experience working in hospitality/travel/airline industry is a plus but not required.

Ability to learn and adapt to new software technologies.

What we offer

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (all at no cost to you)

Competitive monthly salary

Private Health Insurance

Numerous benefits and discounts

Full training by certified instructors

Professional growth & development opportunities

Special Events as well as community & social responsibility initiatives

Free online Greek language courses

State of the art premises, providing a great working environment with relaxing break areas

Work for a great place to work in a Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

For more information or to search for other jobs that may suit you.

Please visit our job site https://www.eddsandco.com/vacancies Or follow us on

Facebook: https://www.facebook.com/eddsandco

Linkedin: https://www.linkedin.com/company/edds-co

Instagram: https://www.instagram.com/eddsco_

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